Help Desk Coordinator

The Helpdesk Coordinator will play a vital role in supporting the Help Desk function, ensuring that all tasks are logged accurately and promptly, with planned preventative maintenance (PPM) and reactive tasks completed within the required timeframes set by the contract

Additionally, you will manage the process of raising purchase orders for all workstreams, ensuring goods and services are receipted correctly and in line with company standards.
Job Description
A key part of the role will involve assisting with the timely completion of management reports and ensuring that all documentation is stored and filed in compliance with audit procedures.

You will also have the opportunity to step up and deputise for the Support Services Manager during periods of absence or leave, taking an active role in client meetings and resolving escalations as required.

This is an exciting opportunity to join ISS and contribute to an education account, working closely with both the help desk and contract support teams.

If you have strong organisational skills and enjoy delivering exceptional support in a dynamic environment, this role offers a great platform to grow your career.
Key Responsibilities
Proficiency in operating the Client CAFM system to log and manage PPMs and reactive jobs efficiently for hard and soft services teams
Ability to deploy on-site support teams to address reactive jobs within SLA time frames effectively
Skilled in generating and managing Daily, Weekly, Monthly, and Annual reports in a timely manner
Competence in creating PPM tasks and allocating them appropriately to Technicians or Subcontractors
Experience in managing supplier and subcontractor quotations and ensuring timely and accurate action on them
Proficiency in using the COUPA system for creating, approving, and tracking purchase orders and invoices accurately
Strong organisational skills to ensure the progress and quality of goods and services with suppliers and subcontractors
Experience in supporting the Help Desk Manager with monthly reports, key data, and compliance requirements such as enhanced DBS accreditation for operatives and suppliers
Adept at compiling and managing invoices for various categories such as Fixed Contracts, Life Cycle, Service Variations, and Additional Works within deadlines
Capability to compile timesheet summaries and ensure timely updates to HQ Payroll for overtime tracking
Professional and Personal Competencies/Qualifications
Experience or a strong understanding of hard services is preferred
Confident in engaging with and managing challenging stakeholders effectively
Comfortable presenting and participating in meetings, maintaining professionalism and clear communication
Possesses strong administrative skills, including organisation, attention to detail, and efficiency in managing tasks and documentation
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

Please click on the following link for more information on this role: Job Description

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace