Multi Skilled Operative Supervisor

As the Multi-Skilled Operative Supervisor, you will be responsible for leading your teams and ISS supply partners to deliver safe and compliant mail and porterage services, ensuring they are completed on time and within budget while providing a superior customer experience to a high-profile site and VIPs.
Job Description
A key aspect of your role will be maintaining strong attention to detail and fostering excellent working relationships with ISS building users, customers, and operational support teams.

You will have full accountability for the performance and success of your team.

At ISS, we are dedicated to equipping our staff with the knowledge, skills, and tools needed to deliver exceptional service.

Your role will involve creating a memorable workplace experience for all internal and external stakeholders, driving a culture of service excellence, and promoting positive behaviors that enhance the overall impact on colleagues and customers.

Your leadership will play a crucial role in achieving our purpose of connecting people and places to make the world work better.
Key Responsibilities
You will read, understand, and operate in line with the Service Requirements document, service matrix and other associated documents
Ensure effective and timely delivery of supplier services to agreed timescales, service requirement, scope and quality as described within the service contracts
Have a full and detailed understanding of the contract specific to your area of the business to ensure that all services are delivered to the agreed standard and within budget and to approved values for all Billable Works
Track and control contract costs and provide clear and timely reporting as required and detailed within the contract documents
Promote and ensure all Health, Safety, Environmental & Quality systems of work are implemented, maintained, and understood
Support any key events in and out of normal working hours
Ensure that key customers and Stakeholders are routinely engaged (formally and informally) so to maintain excellent relationships and maintain information pertaining to performance
Own, drive and grow the relationship to improve the contract service offering
Professional and Personal Competencies/Qualifications
IOSH Managing Safely preferable or to be achieved once in position
NEC3 and/or NEC4 contract experience
NVQ in Leading/Managing staff is advantageous
Proven track record of successfully managing teams in a commercial, customer facing role within service provider capacity and preferably within the FM industry
Experience of managing teams in a commercial, front of house and high-profile environment
Working in Public Sector commercial environments is preferable
Successfully managing multiple stakeholders, demands and time pressures
Experience of working with Union representatives
Requires specialist knowledge and high degree of initiative, creativity with a wide scope for discretion
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

Please click on the following link for more information on this role: Job Description

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace