Soft Services Supervisor

As the Soft Services Supervisor, you will play a vital role in delivering a high-quality portering service to patients, staff, and visitors while ensuring a safe and efficient environment.

Your leadership will provide the necessary direction, guidance, and support to ensure all duties are carried out in line with the service specification, maintaining both patient and non-patient environments.
Job Description
You will be responsive to emerging service needs, constantly seeking to enhance productivity and service quality. In addition to your core responsibilities, you will adhere to health, safety, security, and infection control policies, ensuring compliance with all Trust and company protocols.

You may also be required to assist in emergency evacuations and security procedures as needed.

If you’re looking to make a meaningful impact in a healthcare setting, apply now and become a key part of our dedicated team.
Key Responsibilities
Maintain accurate records related to sickness, quality monitoring, training, activity, and staff performance
Communicate with staff through discussions, team meetings, performance reviews, job chats, return-to-work discussions, and accident investigations
Supervise, train, motivate, and ensure the discipline, safety, and welfare of staff under your supervision
Organise and allocate staff to perform portering services within a designated area, ensuring adherence to work schedules and quality standards
Manage the ordering, control, monitoring, and distribution of uniforms, equipment, and materials necessary for staff to perform their duties effectively
Professional and Personal Competencies/Qualifications
Willingness to Learn
Facilities Management (FM) Experience
Team Supervision Experience
Hospital or Healthcare Environment Experience
Adaptability
Strong Communication Skills
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

Please click on the following link for more information on this role: Job Description

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace