Workplace Team Leader

This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.

At ISS, we create environments that inspire, engage, and elevate the workplace experience. As a Workplace Team Leader, you will be at the forefront of this mission, leading a team dedicated to enhancing every customer touchpoint and driving a culture of excellence.
Job Description
Your role will involve managing and curating a workplace environment that fosters well-being, boosts productivity, and strengthens company culture—making it a place where people truly want to be.

You will be instrumental in identifying and implementing opportunities to enhance on-site services, consistently seeking ways to innovate and improve the overall workplace experience.

By aligning with the ISS Global Strategy, you will ensure that your team delivers exceptional service, creating a positive impact on everyone who interacts with our spaces.

If you are passionate about creating meaningful workplace experiences and leading a team, this is the perfect opportunity for you to make a significant contribution.
Key Responsibilities
Take responsibility and lead a dynamic, professional meet and greet FoH Service
Complete regular auditing of service standards across Front of House and Executive Housekeeping to ensure service levels are met
Support the curation of events and drive onsite CR initiatives and newsletter creation
Ensure that all client site procedures and standards are met, providing five-star customer service at all times and proactively welcoming visitors and tenants
Ensure the team deal effectively with all business user/ client requests and enquiries exceeding expectations in all areas of the operations
Compile and plan the Front of House rotas, complete monthly one to one’s and twice-yearly appraisals for your team members, weekly, monthly and quarterly reports for ISS and the client
Take ownership and maintain the onsite SOPs/New Starter guides, inductions, ensuring all information is up-to-date and relevant to each role
Show responsibility for personal health and safety, and that of others in the conduct of the job in line with ISS and Legal requirements
Professional and Personal Competencies/Qualifications
Experience in leading or managing a team
Relevant corporate / office / customer service experience
Excellent communication skills
Good time management
Ability to seek out opportunities for continuous improvement and change
Ability to work on own initiative and as part of a team
Motivated, committed and flexible
Technical ability – Experience working with Microsoft Office
(intermediate/Advanced)
Health and Safety understanding
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

Please click on the following link for more information on this role: Job Description

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace