JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Assistant Facilities Manager leads a team of facilities associates in the delivery of, and is responsible for, the day-to-day facility operations, services, and maintenance activities at the assigned location(s).

Assists the Workplace Manager in the execution of the account strategy, budgetary management and personnel team development for managed area including assisting in developing location(s) budgets, cost control, and coordinates service provider and staff activities.

Leveraging organization skills, problem solving, and creative thinking they resolve escalated issues, drive continuous process improvement and team development in a dynamic environment. Interaction with internal and external stakeholders is required to ensure seamless delivery of these services.

Role:

Ensure compliance with location(s) initiatives, local, state and federal laws, and governing regulations that pertain to the operating of facilities on behalf of the the client.

Assist with the development and management of facility operating budgets with the client’s goals and objectives addressed for the assigned portfolio.

Identify and highlight to Senior Account Management team cost savings through maximizing utilization of SERVICE PROVIDERs and preferred vendors/contractors and by identifying additional efficiency opportunities, consistent with the client’s goals.

Survey all assigned facilities including the mechanical equipment, building shell, interior finishes, energy effectiveness, etc. and develop recommendations for improvements.

Assist Regional Facilities Manager to develop and gain approval for the annual capital plan including infra-structure upgrades and building modifications to ensure the building’s future capabilities are maintained.

Assist the Account Leadership to develop and maintain a high-performance team utilizing HR top grading and other tools for hiring, talent and succession planning, and development planning.

Manage the staffing, development, performance, and outcomes of assigned team reporting to the position.

Ensures performance reviews and other HR procedures and duties for line staff are conducted according to policy

Source local services and goods needed to perform day to day operations through 3rd party SERVICE PROVIDERs. This includes scope of work definition, negotiations, writing contracts, obtaining necessary vendor set up forms, and reviewing certificates of insurance for compliance.

Coordinate discussions with each vendor or SERVICE PROVIDER regarding goal setting, performance criteria, and performance review

Ensure the client’s satisfaction with Facility/Property Management by providing a seamless interface into the client’s organization; demonstrate leadership, responsiveness and creativity in delivering services

Accountable for the accuracy and timely updates to all systems data utilized for the account process, procedures and metrics supporting IFM for managed location(s).

Proactively manage all facility services and communication in accordance with account and the client’s standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.

MINIMUM BACKGROUND REQUIREMENTS:

Demonstrable experience required:

Industry experience in a corporate environment, third party service provider or as a consultant.
Management of local and senior stakeholder relationships within managed area
Management of direct reporting employee teams
3rd party service provider management including low level contract and service negotiations
Client Focus

Proactively responds to feedback and input from client and customers
Establishes and maintains effective relationships with customers and gains their trust and respect
 

Results driven

Ability to execute at local level against the vision and strategy provided by Senior Account Leadership team
Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail
Takes corrective action quickly and decisively when performance falls short of expectation
Natural Coach

Clearly establishes performance expectations and goals for employees
Provides point in time feedback on performance of employees
Influence others, engage and inspire, proactive collaboration, build talent, communicate effectively and build relationship
Inspire trust, high integrity, adapt and learn
Solutions Oriented

Uses rigor and logic to solve problems with effective solutions
Identifies issues before they become problems
Looks beyond the obvious and doesn’t stop at the first answers
Realize operating leverage through process improvement, gaining capacity for value-added work
Firm Knowledgeable

Understand the fundamentals of the outsourcing business and the real estate industry
Knows how to navigate the organization to identify experts in our products and services