JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Commercial Intelligence Manager will work closely with the Commercial Intelligence & Projects Director and other Commercial Intelligence team members to:

Define, gather and maintain data points relating to Commercial activities
Create intelligent reporting based on data collected
Develop and maintain a data and knowledge management framework to govern data and information
Review new and existing programs and data across Commercial to ensure alignment to the framework
Intelligence Hub

The Commercial team is at the forefront of new, expanding, and renewal deals across the business and the data relating to these deals and Work Dynamics’ key client contracts is critical in understanding trends and market changes. The Commercial Intelligence Manager will:

Support the strategic roadmap for Global Commercial Intelligence to identify and house all information sources either created or captured across Commercial.
Investigate complimentary data sources across the Work Dynamics business
Help to gather and maintain Commercial owned data and information, ensuring this is housed in the appropriate data repositories.
Work and collaborate with the Commercial leadership team to identify continuous improvement of executive reporting metrics as new information sources are collected.
Proactively mine the data for insights and trends that could be easily adapted and provided to key functional areas across the Work Dynamics business.
Support the development of a data security framework for access to the Intelligence Hub.
Support the assessment of utilizing AI technology for Commercial alongside JLL’s existing initiatives.
Knowledge Management

Knowledge management plays a crucial role in the success of the Intelligence Hub by embedding a process of capturing, organizing and sharing the collective knowledge and expertise across Commercial. The Commercial Intelligence Manager will:

Support the development and roll out of the knowledge management strategy for Commercial Intelligence, maintaining high quality, up-to-date, and searchable content for varying audiences across the Work Dynamics business.
Work effectively across Work Dynamics, collaborating with stakeholders to understand knowledge and reporting requirements.
Using analytics, track the usage of the knowledge base content.
Reporting

Clear and concise reporting outputs from the Commercial data are critical to providing access and insights to internal user groups. The Commercial Intelligence Manager will:

Capture Commercial data in support of regular and ad hoc reporting, cross-referencing with data sets from Sales, Pricing, and Account Management
In collaboration with Commercial Intelligence team members and other key stakeholders, develop and deploy Commercial Intelligence dashboards to enable visibility of key Commercial data sources supporting business decision making.
Support informal and formal reporting documents, reports, graphs, charts, and presentations.
Assist in the development and continuous improvement of efficient reporting strategies including automation and simplification of reporting processes while preserving data integrity.
Success Measures

A clear and concise, data management process is in place to manage all collateral collected by Commercial
Data integrity is maintained, aligned to the data / knowledge management framework
Data updates and iterations are deployed to maintain accuracy of the data
Commercial metrics continuously evolved to provide accurate insights
Effective partnering across Commercial, Work Dynamics and Enterprise leaders
Competencies

The successful candidate will demonstrate the following competencies:

Collaboration: Demonstrates respect, humility, and willingness to collaborate when seeking to understand others and making decisions.
Effective Communication: Ability to actively listen and thoughtfully question to create greater understanding and to offer insights that advance problem-solving.
Learning Orientation: Embraces challenges, new ideas and different perspectives as an opportunity to learn; continually seeks out and applies new learning to activate change or improvements.
Change Agent: Serves as an agent of change at a personal, team, and organizational level to pursue outcomes. Adapts as the environment changes, while managing associated risks. Motivates staff, team, organization, and partners to activate the change needed to advance defined priorities.
Emotional Intelligence: Demonstrates self-awareness and self-regulation and recognizes the impact of personal behavior on others.
Experience

Successful candidates are likely to have 5-7 years of relevant business experience and a track record of working successfully with multi-disciplinary teams in a matrixed business environment.
Demonstrated successes in data analysis, drawing conclusions and improvement.
Expert level skills in Excel required.
Working experience in BI tools, querying databases and bulk data manipulation is advantageous but not essential.