JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL supports the Whole You, personally and professionally.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Site Operations Manager

Job Summary:

Reporting to the Site Lead the Site Operations Manager is responsible for overseeing the following workplace services: Cleaning, Housekeeping, Mailroom, Reprographics, Waste management within the site they are deployed. This role inspires the onsite teams and service partners to innovate and strive for continuous improvement, while supporting the Site Lead as their deputy, standing in for the Site Lead from time-to-time, they are an ambassador for our services and cherish high standards of delivery.

What this job involves:

Lead from the front and inspire the team, demonstrate a passionate commitment to end user experience
Take responsibility for and lead the role designated workplace activities and associated vendor partners
A visibly present and provide a point of contact for client colleagues and other site occupants
Create, deliver & sustain, a first-class service provision to the end user
Support the site operation through a defined audit process, developing action plans for improvements
Bring high levels of attention to detail to the role, setting the highest standards for the visual image of the site
Drive ownership of workplace services and relationships throughout the site team
Ensure all workplace operational teams performance is aligned to agreed SLA’s
Monitor vendor partners to deliver goods and services as expected
Be a dependable leader, a self-starter and an innovator with attention to detail which ensures best practice
Drive and promote our safety culture within the site
Ensure client satisfaction in workplace services
Support of short and long-term projects for the client within expected parameters
Be the interface for all services between the client and vendor partners
Support internal and external audits/reviews from compilation and completion to submission and follow-up
Support the strategic development of all services
Take ownership for best practice standards and innovation in the role service streams, including identification of opportunities for delivery improvement and cost efficiency introduction
Support occupancy planning and management of required internal moves
Support site compliance with latest legislation and regulations
Support finance processes and budget preparation
This list is not exhaustive, ad hoc duties may be requested from time-to-time as required.
Accountabilities

Operate and comply with JLL & agreed Client business processes/procedures
Take part in regular reviews of the site business continuity plan
Maintain a proactive relationship with the services end user and understand the site-based business’’ current and future requirements
Proactively support and deliver a collaborative working environment across the workplace team
Ensure safe working practices through implementation of JLL HSE standards
Ensure that all HSE requirements defined in work instructions are communicated in training
Follow required incident prevention and emergency operational controls processes
Report of all accidents, occupational illnesses, and emergencies
Manage and collaborate with vendor partners to resolve service issues as they arise
Provide accurate and timely reporting on performance of vendor partners supporting the site operations
Support the implementation of JLL operational initiatives and soft services projects
Vendor Management – manage performance, motivate, train and develop the direct and indirect team to ensure performance objectives are met, and performance standards continually improve
Key Skills

Proven track record of supporting and leading site based teams across multiple service lines.
Ability to work without supervision with the ability to drive positive impacts.
Outgoing, enthusiastic and able to engage with all stakeholders
Demonstrate successful contract management and team management.
Proven ability to build and maintain strong vendor relationships.
Experience in financial management and identifying cost savings/avoidance.
Advanced Microsoft Office experience (Excel, Word, Outlook) required.
Excellent written and oral communication skills, including presentation and negotiation skills.
Ability to manage multiple projects and priorities
Technical engineering background preferably in the building services and  maintenance field
Ability to network at all levels within the organisation.
Flexibility and adaptability to changing business requirements is a perquisite for this role.
Ability to display initiative, confidence and professionalism in all dealings.
Competencies

Excellent PC skills, proficient in Microsoft office suite of products

The candidate must demonstrate the following personal attributes:

Customer focused
Good communicator – both written and verbal
Assertive
Possess cultural awareness and sensitivity
Sound like you? To apply you need to be able to demonstrate the following skills and experience:

The successful candidate will have knowledge and a proven track record of the following:

Facilities/Premises Management in a Corporate/Blue Chip environment
Experience in managing a quality customer driven service
Ability to develop ongoing FM opportunities driving cost efficiencies through a proactive approach, best practice, and continuous improvement across soft FM service lines
Sound understanding of Health Safety and Environmental issues and requirements
Preferred Qualifications & Experience

A managerial mindset with experience in a related service environment
Demonstrate experience in dealing with customer service and exhibit key skills within this area
Competent with localized budgetary and P&L control knowledge
Experience in contract management and measurement
Experience in working in a change management environment
Sound understanding of continuous improvement/problems solving process
Computer literate in MS Office Applications
Preferred Skills & Behaviours

Excellent PC skills, proficient in Microsoft office
Strong leadership skills
Competent in aural, oral and written skills
Customer focused
Sound problem-solving ability
Strong time management skill
Possess cultural awareness and sensitivity
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

JLL supports the Whole You, personally and professionally.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Site Operations Manager

Job Summary:

Reporting to the Site Lead the Site Operations Manager is responsible for overseeing the following workplace services: Cleaning, Housekeeping, Mailroom, Reprographics, Transport, Waste, Pottering, within the site they are deployed. This role inspires the onsite teams and service partners to innovate and strive for continuous improvement, while supporting the Site Lead as their deputy, standing in for the Site Lead from time-to-time, they are an ambassador for our services and cherish high standards of delivery.

What this job involves:

Lead from the front and inspire the team, demonstrate a passionate commitment to end user experience
Take responsibility for and lead the role designated workplace activities and associated vendor partners
A visibly present and provide a point of contact for client colleagues and other site occupants
Create, deliver & sustain, a first-class service provision to the end user
Support the site operation through a defined audit process, developing action plans for improvements
Bring high levels of attention to detail to the role, setting the highest standards for the visual image of the site
Drive ownership of workplace services and relationships throughout the site team
Ensure all workplace operational teams performance is aligned to agreed SLA’s
Monitor vendor partners to deliver goods and services as expected
Be a dependable leader, a self-starter and an innovator with attention to detail which ensures best practice
Drive and promote our safety culture within the site
Ensure client satisfaction in workplace services
Support of short and long-term projects for the client within expected parameters
Be the interface for all services between the client and vendor partners
Support internal and external audits/reviews from compilation and completion to submission and follow-up
Support the strategic development of all services
Take ownership for best practice standards and innovation in the role service streams, including identification of opportunities for delivery improvement and cost efficiency introduction
Support occupancy planning and management of required internal moves
Support site compliance with latest legislation and regulations
Support finance processes and budget preparation
This list is not exhaustive, ad hoc duties may be requested from time-to-time as required.
Accountabilities

Operate and comply with JLL & agreed Client business processes/procedures
Take part in regular reviews of the site business continuity plan
Maintain a proactive relationship with the services end user and understand the site-based business’’ current and future requirements
Proactively support and deliver a collaborative working environment across the workplace team
Ensure safe working practices through implementation of JLL HSE standards
Ensure that all HSE requirements defined in work instructions are communicated in training
Follow required incident prevention and emergency operational controls processes
Report of all accidents, occupational illnesses, and emergencies
Manage and collaborate with vendor partners to resolve service issues as they arise
Provide accurate and timely reporting on performance of vendor partners supporting the site operations
Support the implementation of JLL operational initiatives and soft services projects
Vendor Management – manage performance, motivate, train and develop the direct and indirect team to ensure performance objectives are met, and performance standards continually improve
Key Skills

Proven track record of supporting and leading site based teams across multiple service lines.
Ability to work without supervision with the ability to drive positive impacts.
Outgoing, enthusiastic and able to engage with all stakeholders
Demonstrate successful contract management and team management.
Proven ability to build and maintain strong vendor relationships.
Experience in financial management and identifying cost savings/avoidance.
Advanced Microsoft Office experience (Excel, Word, Outlook) required.
Excellent written and oral communication skills, including presentation and negotiation skills.
Ability to manage multiple projects and priorities
Technical engineering background preferably in the building services and  maintenance field
Ability to network at all levels within the organisation.
Flexibility and adaptability to changing business requirements is a perquisite for this role.
Ability to display initiative, confidence and professionalism in all dealings.
Competencies

Excellent PC skills, proficient in Microsoft office suite of products

The candidate must demonstrate the following personal attributes:

Customer focused
Good communicator – both written and verbal
Assertive
Possess cultural awareness and sensitivity
Sound like you? To apply you need to be able to demonstrate the following skills and experience:

The successful candidate will have knowledge and a proven track record of the following:

Facilities/Premises Management in a Corporate/Blue Chip environment
Experience in managing a quality customer driven service
Ability to develop ongoing FM opportunities driving cost efficiencies through a proactive approach, best practice, and continuous improvement across soft FM service lines
Sound understanding of Health Safety and Environmental issues and requirements
Preferred Qualifications & Experience

A managerial mindset with experience in a related service environment
Demonstrate experience in dealing with customer service and exhibit key skills within this area
Competent with localized budgetary and P&L control knowledge
Experience in contract management and measurement
Experience in working in a change management environment
Sound understanding of continuous improvement/problems solving process
Computer literate in MS Office Applications
Preferred Skills & Behaviours

Excellent PC skills, proficient in Microsoft office
Strong leadership skills
Competent in aural, oral and written skills
Customer focused
Sound problem-solving ability
Strong time management skill
Possess cultural awareness and sensitivity
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Privacy Statement

Privacy Statement

Location:

On-site –London, GBR