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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Soft Services Category Manager

What this job involves

Individual will be responsible for leading developing and managing a range of Soft service categories to achieve organizational goals by: developing category strategies, understanding how best to leverage scale, build supplier relationships, identify and bring forward market innovations, support client solutions and providing overall value to stakeholders in support of all JLL client managed spend.

Summary

Develops and regularly maintains short, mid and long-term category strategies aligned with overall business strategy and objectives and departmental stakeholders
Forges key strategic relationships with strategic suppliers and industry leaders and develops those relationships, being mindful of long-term mutually beneficial and ethical objectives as well as providing the business with access to supplier innovation
Manages category-specific segmentation of service providers and supply partners to ensure that we have the best service provision available across the category to deliver value to our internal and external clients
Shares market intelligence, best practices and provides category expertise in improving cost, performance and overall value to end users.
Duties and Responsibilities

Responsible for category strategy development, execution and category performance of all category related activities.
Delivery of financial targets in line with business expectations. CM continuously drives the category opportunity agenda and self-sufficiently identifies, agrees and executes these projects
Accountable for creating strategic solution for specific commodity and service requirements and where necessary manages procurement event planning, RFP/quotation management, bid analysis and recommendations, liaison with internal stakeholders for contract approvals, savings reporting, documentation and compliance.
Utilize and enhance supply chain data analytics to assess current state needs and portfolio and enable more strategic thought leadership
Rationalizes supply base and develops clear strategic supply partner framework and maintains this framework at senior supplier level
Use market and industry intelligence to identify and qualify new suppliers and use data to support the business and delivery of services. In addition, identify risk, threats and provide solutions for mitigation.
Utilize SRM tools to manage relationship with JLL preferred supply base. Act as the internal issue resolution point and review performance regularly
Provide functional leadership and peer group alignment, where appropriate and needed
Identify opportunities to develop and implement new policies and procedures, including rationalization of legacy policies and procedures
Prepare high quality papers and presentations for use with internal and external stakeholders and/or teams as required
Apply ethical company standards and ensure Global Procurement policy is applied always
Sourcing Process Expectations

Develop category plan with the ability to provide visibility such as supplier summaries, stakeholder engagement plans, contract summaries, and market insights that lead to both short and long-term strategies
Ability to negotiate and have proven strategies within areas of responsible spend
Lead development and execution of all sourcing-related functions- performing due diligence and assessment of prospective suppliers, executing RFPs/bids, negotiating contracts and ensuring effective transition to operations during implementation
Partner with functional leads and the business to drive both immediate and sustained benefits to JLL and its clients
Bring strategic thought leadership to identify additional cost and operational efficiencies
Proactively manage internal stakeholder expectations and escalate at appropriate times
Manage savings tracking and work with sourcing managers and key suppliers, ensure that savings initiatives ideas are being driven to maximize savings impacts
Conduct supplier performance review meetings, manage supplier scorecards, contract compliance and service obligations
Support a supplier diversity program
Subject matter expert for category and main point of contact within JLL
Sound like you? To apply you need to have:

Bachelor’s Degree / Degree in Procurement or Supply Chain preferred.
7+ years procurement-related experience
Highly Desirable is experience of managing and working in FM Soft Services or an FM organisation /function
Excellent Inter-personal skills, Organization skills, Strong Analytical Ability
Ability work on a regional scale and across different time zones.
Excellent communication skills – oral and written
Proven ability to facilitate strategic supplier relationships and work with senior business executives and across procurement leadership
Collaborative and influencing style with a focus on team work
Proven ability to deliver results in challenging environments
Expertise in sourcing with demonstrated ability to manage change
Ability to sell and present initiatives and/or new ideas
Experience in sourcing indirect corporate services and products
Excellent PC skills, proficient in MS applications with excellent ability to work with large amounts of data and build reports
Ability to work in a fast-paced environment with strict timelines.
Ability to deal with the senior leadership team
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Location:

On-site –London, GBR