JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Essential Duties and Responsibilities

Responsibilities include:

Minimum of 5 years of experience in corporate travel management or a related field
Strong analytical skills, finding the story in data and identifying root cause in technical tickets.
Travel Industry expert, with various supplier, corporate buyer roles, including Self-booking tools, Payments, Airline or Hotel supplier
Proficiency in travel management systems and related software.  Experience in managing self-booking systems, including implementation planning, configuration validation and deployment of roadmap.  Preferred knowledge of new business travel platforms
Project Management acumen including planning, managing scheduled timelines, stakeholder engagement and communication
Supplier support, including contract services, communication and management
Secondary language proficiency, both written and voice, preferred
Excellent written and verbal communication skills
Strong analytical and problem-solving abilities
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Additional Duties and Responsibilities

Support local and global stakeholders in initiatives providing subject matter expertise and guidance to integrate and support best practices
Identify, create and lead travel technology implementation for region
Document end to end traveler journey, understanding of customer movements, models, business areas, business types, travel types, spend trends, geographies. Lead Know Your Customer for designated region and traveler groups.
Key Performance Measures

Alignment with global goals; Customer obsession, improve traveler experience via increased Net Promoter Scores and self-booking adoption growth

Skills

Detailed approach to customer journey: self-booking tool implementation, project management skills, strong relationship skills, strategic problem-solving, MS (excel, word, ppt); advanced communication skills (written and verbal)

Experience in managing projects, creating milestones and documenting successes.  Attention to detail, follow through and ownership of products.

Competencies

Comprehensive expertise in the travel industry, spanning the entire customer journey
Experience in Corporate travel management, business travel technologies and travel operations, including program performance knowledge
Ability to build, nurture and enhance stakeholder relationships across various business verticals
Ability to understand, analyse and identify insights from travel data/reports with a next step and action item mindset
Innovative thinking and bias for action with a strong focus on quality assurance and attention to detail
Ability to work individually as well as collaborate in a team environment