Customer Service Advisor

Thurrock

Full Time Permanent

Salary up to £25,877.32 per annum

We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.

About the Role:

As a Customer Service Advisor, you will be working alongside Thurrock Council in our Social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

Day to day duties

Taking calls from tenants
Repairs inbox ( answering and responding to emails)
Booking repairs in to the operatives diaries
Booking in appointments for the residents
Dealing with repair emails from client and residents
Liaising with the client
Liaising with operatives
Helping the Planning section
Role Criteria

Customer service focused.
IT literate especially Microsoft
Ability to deal with challenges and complaints.
Reliable and hardworking
Excellent verbal and written communication skills
Good Telephone manner
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you

25 days annual leave plus bank holidays
Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
Family friendly policies
To apply, follow the link below or to discuss your application further please contact Laura Bourne [email protected]

Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.