Business Support Apprentice

Based in Coatbridge, North Lanarkshire, offering the nationally agreed apprentice pay rates, plus excellent company benefits. (you will be paid for your normal working hours plus your attendance at college)

To be successful in the application process you must live in a North Lanarkshire postcode area.

About apprenticeships at Mears Group:

Apprenticeships are an underpinning part of Mears’ philosophy; we are committed to developing the next generation of our workforce, many of our most senior people started their working life as an apprentice.

Whether you are fresh out of school or college or looking for a complete career change, Mears can offer you a great foundation to your future career and beyond.

Mears Group PLC is a leading provider of housing and care services in the UK. With a strong emphasis on social responsibility and community well-being, Mears specialises in delivering housing solutions, maintenance services, and care support to a diverse client base. The group’s expertise encompasses responsive repairs, planned maintenance, and housing management, contributing to the overall improvement of living conditions for individuals and communities. Mears Group is committed to fostering a positive impact on society, making it an attractive prospect for individuals seeking a career in a socially responsible and dynamic organisation.

Mears Careers National Apprenticeship Scheme is designed to empower and challenge you; you will be trusted with real work and responsibility from the outset. During your apprenticeship you will have a fantastic opportunity to earn while you learn and will receive formal training coupled with working alongside our skilled workforce who will inspire and train you in the practical elements of the trade.

About the role:

An enthusiastic apprentice who will work under the direction, guidance and supervision of an experienced mentor to support the delivery of excellent refurbishment, repairs and maintenance service, whilst working to achieve a number of skills and qualifications.

The employee will be working based out of our Coatbridge office. The primary responsibility will be taking customers calls. This is done individually but there is a team around for support and advice throughout the working day.

Accountabilities:

Receiving inbound calls from customers/service users
Sending and responding to email communication
Logging and investigating repairs.
Completing assignments – apprenticeship. (2 hours a day provided towards working on assignments)
These assignments will be customer service based and will often where possible relate to the work they are currently doing within their job role.
Working Hours:

Monday to Friday – 8am – 4.30pm

Role Criteria:

Functional skills in both Math’s and English
The ability to learn and develop a thorough knowledge of the skills, technology and safety procedures required to carry out the full range of tasks
Strong communication skills
The ability to understand and interpret work instructions
Be able to establish and maintain good customer/client relationships
Understanding of the functions of Microsoft Office 365 – word, excel, outlook
All our roles require candidates to have the right to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you:

You will of course have access to our many benefits designed to save you money and benefit you as a colleague at Mears Group: –

25 days annual leave plus bank holidays
Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Chrome book provided – So you can study with the right equipment
Tools – We will help fund your first set of work tools
Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
If this sounds like your perfect opportunity; please apply via the link attaching your CV and a Cover Letter explaining why you would be a good candidate and why you want to work for Mears. For any extra enquiries or assistance please email [email protected].

Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.

We are also a Forces Friendly employer and an ERS Armed Forces Covenant Gold Award holder.