Resident Welfare Officer

Doncaster

Full-time, Permanent Role

Salary of up to £28,917pa, plus a  company car!

Mears Housing Management are seeking Resident Welfare Officers to support the delivery of a new service designed to enable a vulnerable client group, avoid homelessness and move into settled accommodation. Pastoral, floating support will be required to support the management and sustainment of interim accommodation and to support a pathway to settled accommodation.

The Resident Welfare Officer role involves a mix of administrative, practical, and supportive tasks, primarily focused on helping service users with their housing and well-being needs.

Diary and Property Management: Arrange your own schedule, managing a portfolio of property inspections, and checking on completed work.
Planning and Support: Support service users with health, finance, repairs, and the move-on process.
Appointments and Referrals: Assist with service users’ appointments and make necessary referrals, including fallback support as needed.
Food and Basic Needs: Arrange food parcels and ensure service users have access to essential resources.
Accommodation Support: Help find and arrange accommodation options for service users.
Communication: Regularly interact with service users via face-to-face meetings and telephone calls, alternating throughout the month. This includes making sure service users attend their appointments.
Repairs and Maintenance: Raise work orders for repairs needed in properties (such as voids and).
This position is very service-oriented, requiring strong organisation and communication skills. You’ll need the ability to balance administrative tasks with hands-on support.

This role does come with a Company Car, to cover new patch in Barnsley, Doncaster & YATH. Holding a full UK driving license is a requirement for this role due to the travel required to cover the patch.

Role Criteria

This role forms part of the front-line service team who are delivering to a vulnerable client group.

You will need:

Demonstrable experience of working in a similar based role
Experience of working with vulnerable and diverse client groups
Exposure and experience of dealing with drug misuse, homelessness, mental health, ex-offenders, trafficking
Ability to identify individuals and family need and recognise the required support packages to maintain independence
Ability to communicate effectively with colleagues and clients both face-to-face and by phone/email.
Ability to work under own initiative.
You will be supportive, trustworthy, a good listener, approachable and empathetic to others by nature as well as being patient, open, able to think on your feet with a strong desire to help others
Full UK Driving License
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you

25 days annual leave plus bank holidays
Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Family friendly policies
Company Car, Fuel Card and Uniform
To apply, follow the link below or to discuss your application further; contact Lauren on [email protected]

Mears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. To work on this contract, you need to have lived and worked in the UK for the last 5 years to pass all our security checks.