Employee Relations Case Manager

Job Advert
We have a fantastic opportunity in Peterborough for a talented, experienced and professional Employee Relations Case Manager to join the dynamic AskHR Team.

Our AskHR team provide quality employee relations support to our colleagues, utilising a coaching approach to assist in resolving complex employee relations issues across the organisation, which employs around 8,500 people over 700+ sites.

The work we carry out is high volume, varied and fast-paced. You will be based within our business support centre in Peterborough a minimum of 1 day per week with flexibility to work from home on other days.  Occasional business travel may be required.  Caseloads are typically around 60 cases, with the case manager overseeing the ER activity on each case from start to finish. The majority of the business activity operates within regulated environments, where colleagues deliver support to people with a learning disability to live as independently as possible.

You will have regular contact with managers at all levels and will be focused on building strong relationships with key internal stakeholders, enabling meaningful discussion about trends in ER activity. You will also have the opportunity to get involved in projects within the team and across the organisation.

Key responsibilities
·        Managing a range of complex ER cases from start to finish
·        Building capability of the managers, through coaching to ensure effective decision making
·        Proactively using current and ongoing ER data to generate reports to highlight trends
·        Working closely with our managers and People Business Partners

Given our reputation for great service and quality, we are looking for someone with a proven track record within a complex employee relations environment preferably within a similar sector.

A strong communicator, both written and verbal, you will be confident in your approach and consistent in your contact. The need for personal organisation is paramount, and you will understand the significance of prioritisation and working to stringent deadlines.

Key skills and experiences:
·        Proven track record working as a case manager on complex and high volume cases is essential
·        CIPD Level 5 qualification is essential
·        Strong evidential experience of working with a large caseload and preferably within a similar environment.
·        Great problem solving / troubleshooting skills
·        Excellent communicator with high interpersonal skills and resilience
·        Must role model Mencap values and behaviours

Vacancy ID: 32873
Benefits
As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our Holiday Plus scheme
Service related sick pay when 6 month probation is completed
Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.
Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness
Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months
Interest free season ticket loans
Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras
Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
Free access to round the clock employee assistance program for advice and support
Quarterly award scheme and recognition at every 5 years through our You Rock program
Access to award winning training and development
*T&C’s apply based on contract
About Mencap
We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job – to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.

Our work includes;

providing high-quality, flexible services that allow people to live as independently as possible in a place they choose
providing advice through our help lines and web sites