Customer Service Advisor for established Utility provider
Large, customer-centric team in the heart of London.
About Our Client
The company, located in London, is a prominent figure in the Utilities sector. With a large team spread across multiple floors of their London office, the company is renowned for its comprehensive range of services and its promise to deliver quality customer service..
Job Description
As Customer Service Advisor, you will;

Provide outstanding customer service on all calls and online queries.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain customer records by updating account information in the database.
Identify and escalate priority issues.
Follow communication procedures, guidelines, and policies.
Work closely with other team members in the Business Support department.
Participate in ongoing training to improve knowledge and performance level.
The Successful Applicant
A successful Customer Service Advisor should have:

Exceptional communication and interpersonal skills.
A priority of providing excellent customer service.
Strong organizational skills and attention to detail.
The ability to work effectively in a team environment.
Good problem-solving abilities and resilience in difficult situations.
What’s on Offer
A salary in the range of £22,500 to £27,500 per annum.
Generous holiday leave allowance.
A people-focused, passionate company ethos.
The opportunity to grow and learn in a popular Utilities company.

We encourage all who believe they fit these criteria to apply and join us in our London office, where you can build a rewarding career as a Customer Service Advisor.
Contact
Dillon Burgess
Quote job ref
JN-012025-6632336
Phone number
+442072692120