Hands on people management role – E-commerce
Omni Channel Customer Service Function
About Our Client
Our client is a renowned player in the retail industry with a strong presence in the UK. They boast a wide range of established products and have plans to grow further in 2025!.

This organisation is dynamic, tech savvy and has a futuristic view on engaging with customers of all demographics. This business has a real focus on innovation and customer satisfaction, they continually strive to maintain their reputation for excellence.
Job Description
This exciting role will be a varied position but ultimately is a Department Manager role reporting into Director level. You’ll be responsible for all customer interactions from digital channels to voice.

Overseeing the daily operations of the customer service department.
Implementing customer service policies and standards to ensure customer satisfaction.
Providing training and support to customer service staff.
Handling customer complaints and queries in a timely and effective manner.
Collaborating with other departments to ensure product and service consistency.
Identifying opportunities to improve customer service procedures.
Maintaining accurate records of customer interactions and transactions.
Reporting regularly on customer service performance and insights.
The Successful Applicant
A successful Customer Service Manager should have:

Proven experience in a managerial role within a contact centre / customer service department.
Excellent communication and leadership skills.
A customer-focused approach with the ability to resolve issues effectively.
Strong problem-solving and decision-making skills.
Proficiency in CRM systems and customer service software.
What’s on Offer
An attractive salary package with a range of £40,000 – £44,000 per annum.
The chance to work in a vibrant location in Manchester.
Opportunities for professional development and advancement within the retail industry.
A supportive work culture that values teamwork and innovation.

We invite all experienced candidates passionate about retail and customer service to apply for this exciting opportunity in Manchester.
Contact
Katy Bevan
Quote job ref
JN-012025-6639643
Phone number
+44 151 255 3751