Customer Service Manager
Newcastle
About Our Client
Page Group are delighted to be working in partnership with a leading manufacturer who supply products to B2B customer both in the UK and Europe. Based in Newcastle, they are now looking for a Customer Service Manager to join the team
Job Description
Lead and manage the internal customer service team supporting customers via phone and email
Ensure a world class level of service is provided to B2B customer – both UK and Export
Manage end to end order process from initial order progressing through to dispatch and delivery, working across all touch-points throughout the journey
Ensure customers are kept fully informed of any changes around their order
Work closely with production and planning to manage lead times and help create a dispatch plan
Work closely with in house and 3rd party logistics to arrange the smooth movement of goods including creation of export documentation
Review and improve process and procedures where required that drive positive outcomes across efficiency, customer satisfaction and cost
Support dales function with admin, pricing and customer support where required
Create and present reports around customer behaviour, to drive strategic decision making
The Successful Applicant
Experience in a similar customer service management role
Experience within a manufacturing, supply chain or export focused business
Strong customer centric approach
Ability to motivate and inspire others
Export knowledge (desirable)
What’s on Offer
This is an amazing opportunity to join an industry leading manufacturing business at their office on the Outskirts of Newcastle.

Working Monday to Friday – 08-30 – 17-00 on site

Generous salary on offer of up to £50,000 depending on experience along with excellent company benefits
Contact
Zach Johnson
Quote job ref
JN-012025-6641808
Phone number
+44 113 243 7708