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Network Systems Support Engineer is responsible for supporting the MUFG EMEA data network and all other aspects of networking including firewall and Network infrastructure.

KEY RESPONSIBILITIES

Incident Management

Take ownership of network related incidents and troubleshoot from first alert to resolution, to have good customer facing skills when liaising with users, to co-operate with other team members and other internal teams, to liaise and take charge of vendors for incident resolution.

Administration

Maintaining and where necessary creating a full set of comprehensive network data diagrams and documentation.

Project Support

To conduct project activities to specific time lines and to deliver network data project tasks and objectives assigned to the team.

SKILLS AND EXPERIENCE

Good understanding of ISO layers IP addressing and Subnetting

System Operation and Maintenance

Layer 3 Path Control, IPv4 redistribution, EIGRP based solutions

OSPF based solutions, BGP based solutions, Layer 2 switching

Cisco NX-OS, IOS

Cisco ACI

Cisco ISE

Cisco Meraki

VLAN’s, High availability

Multicast

Firewalls; Palo Alto, CheckPoint and Cisco ASA

F5 BigIP

Tetration

Maintaining and monitoring network performance

Troubleshooting a multi-protocol system network

Managing Cisco routing and switching

Network security

Administration

Maintaining and where necessary creating a full set of comprehensive network data diagrams and documentation.

Project Support

To conduct project activities to specific time lines and to deliver network data project tasks and objectives assigned to the team.

Team Duties

Assist with the support and maintenance of the all NSS duties including data, security and infrastructure

Work as per shift planned by MUFG to cover support and project delivery for after office hours on call and weekend working if required.

Normal office hours Monday – Friday
Participation in a shift pattern to cover support and project delivery (2 in 6 shifts).Early shift starts at 7:00 am; late shift cover ends at 6 pm.
Occasional bank holiday working as per business requirements.
Weekend working as per business requirements
PERSONAL REQUIREMENTS

Excellent communication and interpersonal skills
Ability to handle pressure during outages and systematically resolve issues
Excellent problem-solving skills
Results driven, with a strong sense of accountability
A proactive, motivated approach
The ability to operate with urgency and prioritise work accordingly
A structured and logical approach to work
Attention to detail and accuracy
Ability to perform well in a pressurised environment
Ability to manage constructive conflict effectively
The ability to manage large workloads and tight deadlines
Able to communicate complex technical concepts to non-technical persons at all levels