About The Company:
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best that they can be.

This role sits within our Technical Services division that provides  services to a wide range of prestigious clients.

Working at OCS is more than just a job; it’s an amazing opportunity to begin or expand your career in Facilities Management.  OCS has an ambition to become an ‘Employer of choice’ in our sector and are proud to invest in our colleague’s personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes that are aligned to the knowledge, skills and behaviours attached to their role.
About The Role:
Days of Working: Monday to Friday

Shift Pattern: 07:00am to 15:30pm, 08:00am to 16:30pm, 10:30am to 19:00pm

Contract Type: Maternity Cover – September 2025

As part of your role, your key responsibilities will include, but are not limited to:

Rotational On Call Out of Hours support, agreed additional payment provided for this period
Check OOH handover and pass any jobs that need actioned to the team and ensure progression.
Manage and support the team with daily goals
Mailbox management should be checked and driven with the team
Add Quality check events to the job with all details and findings and feedback good and bad to the team members, quality check Telephone Calls.
Pull contract specific reports and telephony reports, liaising with key stakeholders on regular basis and providing reports and feedback to check and monitor performance
Pick up any escalations with urgency and see through to completion with the team if necessary.
Organise and chair team meetings according with any new changes & also give your everyone a chance to voice any points good or bad but in a constructive controlled manner.
Conduct monthly 1-2-1 with each team member. Go over achievements for the month and any points for improvement.
Keep all staff records up to date including Contact details sheet, HR files, 1-2-1’s, ROC’s probation tracker, review tracker, training tracker (processes and e-learning)
Carry out absence management within the team and ensure any absences are reported correctly and monitored for trigger points.
Ensure your team are trained on all aspects of their job or highlight to HD trainers when extra training is needed.
What are we looking for?

Applicants must have the right to work in the UK
Experience in a Senior Helpdesk/Team Leader Role, with line management responsibility, is advantageous.
High understanding and experience with Microsoft Office software packages.
High level of IT and systems literacy.
Experience in using CAFM or other management systems.
Proven experience in leading a service-driven operation with experience in managing an operation through periods of significant growth or change.
Excellent team motivator and communicator.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.