About The Company:
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best that they can be.

This role sits within our Technical Services division that provides  services to a wide range of prestigious clients.

Working at OCS is more than just a job; it’s an amazing opportunity to begin or expand your career in Facilities Management.  OCS has an ambition to become an ‘Employer of choice’ in our sector and are proud to invest in our colleague’s personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes that are aligned to the knowledge, skills and behaviours attached to their role.

About The Role:
Days of Working: Monday to Friday

Shift Pattern: 09:00am to 17:00pm
Key Responsibilities:

Work closely with the helpdesk team to ensure seamless communication and coordination
Understand and work with the M3 NHF Schedule of rates to ensure accurate application of rates
Escalate issues and find solutions promptly to maintain service efficiency
Provide holiday and sickness cover with void works to ensure continuous service delivery
Accurately produce, collate, and analyse data across all contract areas to support the management team in driving improvements to contract management and delivery, ensuring KPIs are met consistently
Collate and input data to ensure accurate and timely contract reporting
Manage contract-level quality processes to ensure documentation is always maintained and compliant
Support the senior management team with updating processes and procedures regularly as required
Proactively gather information on customer needs and preferences to support the development of customer relationships and experiences
Support the senior contract management team with administration tasks as required
Work with subcontractors where required
Qualifications:

•             IOSH Environment and IOSH Managing Safely required, training will be provided as part of the role
•             Well versed in multiple digital platforms for communication
Experience:

Experience of working in a high-profile environment
Excellent communication skills both verbal and written
Must be able to work within a highly confidential environment
A high level of Microsoft Office application knowledge and experience
Successfully managing multiple stakeholders demands and associated time pressures
Prior experience in Hard Services or Operations
Skills and attributes

Able to accurately collate, analyse and produce meaningful reports from data across a range of areas
A focus on the achievement of targeted results
A flexible approach and a positive attitude to innovation and change
Commitment to the ongoing success of the business
Shows respect to all individuals, regardless of seniority or position
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.