Your new company
Working in our clients’ modern office, you will report to the Service Manager and be the central point of contact between internal departments and branch.

Your new role
You will ensure the smooth execution of transport orders and accurate communication channels in line with service levels. You will support the branch and ensure smooth transit alongside communication channels and sourcing solutions to delays and issues.
You will be required to carry out the following key duties:

• Liaise with branch and suppliers to ensure customer expectations
• Obtain competitive rates for ad hoc quotes received from customers by liaising directly with suppliers via internal systems and phone communication
• Process bookings and ensure information obtained is correct and confirm carriers
• Track and Monitor shipments and manage expectations
• Ensure an understanding of all quoting, booking and invoicing procedures
• Investigate any complications which arise from the movement of cargo
• Develop and maintain good working relationships with carriers and build mutual confidence to ensure market knowledge and competitive rates are at the forefront of every response.

General Responsibilities

Working at all times to enable and develop a team culture.
Completing any reasonable task requested of you by your supervisor/manager in a timely manner.
When deemed necessary, aiding in the completion of other departmental work to ensure the efficiency and effectiveness of the department as a whole, to ensure customer service, internal or external, is continually maintained.
To understand and adhere to the health and safety regulations at all times to ensure the safety of yourself and your colleagues.
Working towards and supporting the organisation’s goals, values and objectives

What you’ll need to succeed

You will be target/process-driven and a team player.
Have excellent customer service skills
Attention to detail
Excellent communication skills
Have a knowledge of transport/logistics/freight forwarding

What you’ll get in return
This is a full-time role Monday to Friday.
37.5 hours a week
Office-based – with the option of Hybrid after training
Fab modern offices
On-site canteen
On-site parking
Potential of temp to perm

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk