Join our team as a full time, permanent Customer Support Administrator at a state-of-the-art laboratory based in Manchester. This is an exciting opportunity to be part of a fast paced, innovative environment where your exceptional organisational skills and passion for customer service will make a great impact.

About The Team:

RPS Laboratories is a team of Analysts, Chemists, and Technicians that operate from purpose-built laboratory facilities which have a long history of providing expert advice and analytical solutions to the agrochemical sector. Our laboratories enjoy an international reputation for solving complex and novel analytical problems in a wide variety of food, feed, and forage crops.

We have state-of-the-art laboratories in Manchester and Bedford.

Our Manchester laboratory was one of the first laboratories in the UK to gain MCERTS accreditation for the analysis of stack emissions.
Our Bedford laboratory was one of the first laboratories in the UK to gain UKAS accreditation for the analysis of PFAS chemicals following the monitoring required at the Buncefield oil terminal.
About You:

As a key member of the Laboratories business, your role as a Customer Support Administrator is critical to helping us conduct investigations and formulate effective solutions to help our clients comply with international quality standards, maximum residue limits (MRLs), environmental regulations, and much more.

By joining us you will collaborate with our clients, to design a tailored analytical programme to meet their complex regulatory needs. Leveraging our state-of-the-art instrumentation. You will be influential in providing analytical support during the remediation and clean-up project and subsequent routine monitoring.

Your Responsibilities:

Processing supplier invoices
Preparing basic quotations
Adding new customers onto LIMS
Assisting Business Development Associate
Customers spend analysis
Assisting with sample registration when required.
Drive company van to collect samples in local area when Van Driver is on holiday
Maintaining housekeeping standards
Complying with H&S requirements. Report H&S issues to senior management
Skills, Knowledge, and Experience:

Good time management skills, attention to detail and ability to cope under pressure
Ability to work with minimal supervision as well as part of a team.
Good inter-personal and communication skills.
Good communication skills via phone and email
Full clean driving licence