Sales and Operations Manager Ryman Retail Operations – Region 5 – Bristol

As a Sales and Operations Manager for Ryman, covering your own stores across the South West region including Bath, Stafford, Oxford & Cardiff. You will be responsible for driving key commercial opportunities to maximise sales and lead a team of Managers to drive continuous improvement, proactively owning and driving change.

WHAT WILL YOU BE RESPONSIBLE FOR?

To drive sales and profitability through the performance and development of store teams
To ensure the delivery of exceptional operational and commercial standards throughout stores
To drive standards of excellence in customer service and product knowledge
To enforce sales across the team by commercial and tactical store visits, understanding the marketplace for each individual store
To embed and embrace new technology that continues to make our teams more efficient and customer facing whilst maintaining control of compliance and standards
To lead a team to be the strongest commercial managers
To grow the team through robust succession plans and measured learning and development
To continually look for new opportunities by understanding the marketplace and having professional and effective communication with the trading team
Responsibility for KPI’s, Budget and P&L for the region
Conducting market analysis and devising strategies for generating new business at a regional/local level
To make commercial decisions based on strong intuition, retail flair, and good understanding and interpretation of relevant data and utilising technology
To recruit new store managers and monitor ongoing performance needs
To support the management of Colleague competence to optimise and sustain sales performance and customer satisfaction across the region
To own and lead operational change and working with stakeholders across the organisation to business improvement
To identify underperforming stores and develop a business plan to address and manage issues effectively
To ensure that the visual presentation of all stores represents the brand image
To support the delivery of all marketing campaigns
To develop an effective network of communication between stores to ensure shared knowledge, best practice, and understanding of business activity
To encourage managers to seek and continuously develop knowledge of competitor activity and local market conditions, with the purpose of making appropriate and innovative recommendations to drive the business forward
To encourage managers to identify trends and make suggestions to improve and enhance sales performance
To undertake any other reasonable duties as requested by the company
To achieve all compliance requirements with regard to in store standards, loss prevention, security, and cash
WHAT WE WOULD LIKE TO SEE IN YOU?

Ability to manage and develop a positive and productive management team
Exceptional leadership skills with the ability to lead, motivate and inspire performance through effective coaching skills
Demonstrable and strong business acumen
Highly organised with the ability to adapt quickly to strategic change
Self-starter who takes the initiative
Exceptional communicator
Ability to train and develop the skill and knowledge of direct reports
Strong and demonstrable small-store multi-site retail management experience
Holds a clean driving licence and is able to stay away from home regularly
WHAT WILL WE OFFER YOU?

A passionate, dynamic team where your growth, ideas, and impact matter
A competitive pay package
Company pension scheme with the option to enhance
Generous holiday allowance including an extra wellbeing day that gives you time to recharge
Training programme to help you excel in your role
Opportunities through our apprenticeship programs to keep building on your skills
Access to mental health first aiders, wellness sessions, and support groups
Exclusive discounts across all of our brands and through our benefits hub
Cycle2Work scheme
Long service and recognition awards
Colleague referral scheme
Company and team social events
WHO ARE WE?

Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre.

From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it.

At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who’s ready to make an impact, this could be the perfect role for you.