Sales Assistant Cardiff

WHAT WILL THIS ROLE INVOLVE?

As a Sales Assistant you will be responsible for supporting the store management team, you’ll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.

WHAT WILL YOU BE RESPONSIBLE FOR?

Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
Carry out stock replenishment and when required maintain accuracy of our stock systems
Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
Acquire a high level of product knowledge and continue to self-develop that knowledge
Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
Ensure compliance with all relevant Health and Safety policies
WHAT WOULD WE LIKE TO SEE IN YOU?

Passion for the Ryman Brand and our associated companies
Passion for exceeding customer expectations
Enthusiastic, driven and focused on achieving results
Self motivated with an ability to work well independently and as part of a team
Confident approach towards maximising sales opportunities
Strong communication and team working skills
A dedication to learning and developing your own skills
Flexibility towards working hours and location
WHAT WILL WE OFFER YOU?

A passionate, dynamic team where your growth, ideas, and impact matter
A competitive pay package
Company pension scheme with the option to enhance
Generous holiday allowance including an extra wellbeing day that gives you time to recharge
Training programme to help you excel in your role
Opportunities through our apprenticeship programs to keep building on your skills
Access to mental health first aiders, wellness sessions, and support groups
Exclusive discounts across all of our brands and through our benefits hub
Cycle2Work scheme
Long service and recognition awards
Colleague referral scheme
WHO ARE WE?

Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre.

From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it.

At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who’s ready to make an impact, this could be the perfect role for you.

Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.

PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.