Sales Assistant Clapham Junction – London
Job Description
The Role:
As a Sales Assistant you will be responsible for supporting the store management team, you’ll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.
What you will get from us:
Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
A great Team to work with where you can progress and make a difference at all levels
Access to mental health first aiders
Ongoing incentives to reward your performance
Company Pension scheme
Apprenticeship scheme to continue your development
Generous discount at TPRG and our amazing benefits hub
What will you do?
Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
Carry out stock replenishment and when required maintain accuracy of our stock systems
Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
Acquire a high level of product knowledge and continue to self-develop that knowledge
Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
Ensure compliance with all relevant Health and Safety policies
Who we are:
Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893. Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue and the London Graphic Centre.