Purpose of the Role

To provide onsite lettings management services to an exciting residential development comprising 173 apartments in a large scale regeneration scheme in North Acton. To deal with all aspects of lettings administration, lettings compliance and marketing. To be the first point of contact from enquiry stage, viewing the property through to resident move in. To ensure a high level of customer service is provided to residents at all times.

Key Responsibilities

Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
Responding to rental enquiries, booking in and conducting viewings and agreeing offers
Aiming to achieve 97% and above occupancy
Completing all applicant vetting in line with Savills procedures
Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
Processing offers and completing all tenancy documentation
Providing weekly statistics on enquiries and producing market analysis on rents
Negotiating renewal tenancy terms and processing the relevant documentation
Provide first class customer service to residents
Organising and running tenant services via third parties and in house
Ensuring up to date resident communication via various channels including social media
Seeking special offers and discounts for residents from local businesses
Creating a community feel through communication, events and innovations
To act as first point of call for residents to report maintenance issues
Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
Carrying out regular inspections of communal areas and apartments
Organising minor works between tenancies to maintain first class presentation of apartments
Completing check in and check out reports; determining deposit returns
Work alongside the RSM to ensure H&S statutory requirements are met across the development
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience

Strong customer service ethic / background
Positive, can do attitude
Common sense approach
Ability to think on their feet and make considered decisions
Outgoing, warm and friendly personality
Organised, meticulous, tenacious
Excellent written and spoken etiquette
IT literate and Social media savvy
Experience in undertaking viewings would be an advantage
Working Hours – Usually Monday – Friday 9am – 6pm (5 over 7 days)

Salary – £30,000 (Up to 10% discretionary bonus)