Purpose of the Role

To be the point of contact for all occupiers of Edmund Gardens and to be responsible for day to day Building Management issues. This will be delivered with customer service in mind, backed by industry knowledge to provide the best possible service to our client and occupiers. In addition the role will involve a high level of liaison with tenants and other stakeholders and the successful candidate must be able to demonstrate exceptional communication skills and an ability to interact effectively at all levels.

Key Responsibilities

Ensure that Compass is up to date and complete at all times.
Ensure all Weekly checklists are complete and uploaded onto Compass.
Ensure that high standards of property presentation are achieved and maintained at all times.
Ensure best value is being achieved by analysing, auditing and proposing improvements to the existing property management systems in operation.
Evaluate existing contractual relationships and ensure that the tenants are receiving best value.
You may be required from time to time to assist with the management of other nearby properties as requested by the regional facilities manager.
Create and maintain an effective working relationship with existing suppliers.
Ensure and implement best practice whilst ensuring safe working practices are complied with at all times.
Create clear communication lines to tenants by way of regular bulletins.
Ensure appropriate clear communication lines are established and maintained.
Carry out any other reasonable request of the Property Surveyor.
Liaison with the RFM over producing the service charge budget for the building on an annual basis.
Safety & Security

Ensure compliance with all client and Savills procedures and policies, including health and safety, GDPR, COSHH and environmental matters.
Ensure compliance with all statutory requirements and codes of practice, health and safety requirements.
Promotions/Public Relations

Establishing and developing good relations and partnerships with various authorities and local agencies, notable:
Local authority
Police
Fire Brigade
Public transport Providers
Ensure that all promotional activities are carried out with due care and attention to the health and safety and welfare of staff and customers.
Establish and develop close working relationships with tenant representatives and manage tenant satisfaction and confidence in Savills service delivery.
Quality Assurance

Adhere to all quality assurance requirements.
Ensure compliance at all times with operational standards.
Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

Essential

Experience in managing sustainability in commercial property.
Impeccable customer service with the ability to handle situations with courtesy and tact.
Excellent managerial and inter-personal skills, a proven track record in managing change, extensive experience in managing budgets, good strategic vision and a strong commitment to customer service are vital.
Prior experience of the management of multi-let commercial property.
Experience in the supervision of contractors.
Good understanding of property management.
Effective people management skills – recruitment and development. A good team builder.
Self-motivated, able to work on own initiative with excellent communications skills.
A comprehensive knowledge and understanding of legislative health & safety requirements.
Good time management skills able to respond to client/contract deadlines.
Desirable

Knowledge and experience of M&E systems
IOSH qualified or equivalent
Knowledge of current GDPR regulations and compliance
Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
Experience of direct liaison with Police, Fire and Government Enforcement office.
Working Hours – 08:00am – 17:30pm M-F

Salary – £40,000