Purpose of the Role

The successful candidate will be joining an established team within the facilities management department. Focusing on residential service charge management of a high profile residential portfolio, working closely with the Client Relationship Managers and Facilities Managers to deliver a complete asset management service to a clients.

They will have previous experience of working in a busy environment and be able to provide a high level of service to, and establish rapport with, clients, leaseholders and Savills’ colleagues.

Key Responsibilities

Ensure delivery of Facilities Management Services in accordance with Management Agreements and having regard to Industry Best Practice
Service Charge block management of a number of mixed use buildings.
Service charge budget management of blocks. This includes setting of annual budgets and agreement of budgets with clients and leaseholders.
Lessee notification and S.20 consultation with lessee’s regarding major works contracts.
Ensure that Health and Safety compliance is adhered too.
Be a point for escalation for leaseholder queries and more complex issues.
Review open maintenance jobs and ensure these are closed out in accordance with KPI’s.
Quarterly financial reporting.
Environmental performance reporting
Cross sell the skills and services of the other divisions to existing and potential clients.
Any other duties appropriate to this role, as required from time to time.
Other Responsibilities:

Attendance at client and residents meetings (may be outside of business hours)
Oversee insurance claims and ensure they are completed in a timely manner.
Assist with consultancy pieces
Set up and mobilisation of new sites as and when required
Assistance with new business pitches
Skills, Knowledge and Experience

AIRPM or equivalent industry recognised qualification preferred
Proven residential service charge block management experience
Intermediate Microsoft Office knowledge
Excellent communicator and client relationship skills
Good time management and organisational skills
Strong commercial awareness
Excellent attention to detail skills
Good financial skills
Good team player
The Residential Management team consists of several strands:

Block Management

Estate Management

LRA

PRS

The successful candidate will have proven residential block management experience, be client facing and looking to build on their residential asset and property management experience including service charges.

This specific role is to focus attention on a buildings in Central and SE London, which require a dedicated daily management service. We are looking for a candidate with drive and growth potential whom the business can grow around, who will be supported by the more experienced members of the team.

A good team player is imperative to this role, as is the ability to build relationships with lessee’s, residents associations and clients.

Working Hours – Full-time