Purpose of the Role

To provide onsite lettings and property management services to an exciting build to rent scheme comprising of 186 apartments in Colindale.

To work within the onsite team delivering lettings and property management services and a high level of customer service to residents at all times. To engage with residents to create a sense of community within the development.

Key Responsibilities

Making sure all the health and safety compliance are up to date
To act as first point of call for residents to report maintenance issues
Co-ordinating all contractor appointments and defect repairs, logging issues in order that required service levels are attained
Carrying out daily inspections of communal areas and corridors of the estate
Organising minor works between tenancies to maintain first class presentation of apartments
Completing check in and check process; determining deposit returns
Creating a community feel through communication, events and innovations
Work alongside the RSM to ensure H&S statutory requirements are met across the development
Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
Responding to rental enquiries, booking in and conducting viewings and agreeing offers when needed
Liaising with appointed letting agent(s) during initial let up period when needed
Completing all applicant vetting in line with Savills procedures
Post initial let up, uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers when needed
Processing & negotiating renewals and new offers – completing all tenancy documentation when needed
Provide first class customer service to residents
Ensuring up to date resident communication via various channels including social media
Monitor CCTV when at reception
Support with logging parcels & packages as appropriate
Report any estate maintenance issues to the FM manager
Record accident & incidents
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience

Proven Experience in Residential Property Management and/or Lettings (BTR preferred)
Basic understanding of lettings compliance and regulation
Positive, can do attitude
Organised and detail oriented
Common sense approach
Ability to think on their feet and make considered decisions
Outgoing, warm and friendly personality
Excellent written and spoken etiquette
IT literate and Social media savvy
Experience in build to rent would be an advantage
Working Hours – 5 Days out of 7

Salary – £31,500.00 PA (up to 10% discretionary bonus)