Stafforce is currently recruiting a Client Realtionship Manager for our Tees or Tyne office. This is a permanent role responsible for managing key accounts.

Job Purpose

Drive business growth through successful fulfilment, achievement of KPIs, and effective cost management.
Oversee on-site operations, proactively addressing client needs while identifying new business opportunities.
Key Responsibilities

Collaborate with the Client Relationship Manager (CRM) to achieve financial targets, support accurate forecasting, and implement initiatives to maximise outcomes.
Manage aged debt and payroll processes, ensuring costs are controlled and minimised.
Develop and maintain strong, mutually beneficial client relationships through close partnership and communication.
Maintain structured communication and service review plans to exceed client expectations.
Support the CRM in implementing and managing an effective recruitment, validation, and induction plan, ensuring the workforce meets and exceeds client needs.
Identify and develop new business opportunities within the existing client base and with prospective clients.
Foster a candidate-focused culture, ensuring a seamless recruitment experience with strong communication.
Build and maintain a pool of qualified candidates aligned with client requirements.
Collaborate with clients to promote cross-selling opportunities across the wider business.
Ensure compliance with quality procedures, contractual agreements, SLAs, and recruitment legislation, protecting the business from risk through regular audits.
Skills, Knowledge & Qualifications Required

Previous experience in recruitment or account management.
Proven operational delivery and client management experience.
Strong communication skills, both written and verbal.
Proficiency in IT systems and software.
Strong organisation and prioritisation abilities.
Ability to excel in a fast-paced environment.
This role is to cover the Tees/Tyne area and be able to travel between sites