CUSTOMER SERVICE MANAGER

We are recruiting an experienced Customer Service Manager to a small family owned business based in Hull (HU4). This is a Permanent Position, offering a salary of £27,500 plus a discretionary Christmas Bonus.

Shift pattern / Working hours

Monday to Friday 8am-4pm

Start date / Duration

The Customer Service Manager role is a Permanent position that will commence from the beginning of April, however, should you have a notice period with your current employer, we will work around this.

Job description

As a Customer Service Manager you will be responsible for ensuring customers are kept satisfied at all times along with supporting with sales and administration tasks for a well known bottled and plumbed water cooler distributer. Your duties will include;

·        Having weekly contact with the existing customer base to check required deliveries

·        Conducting telesales and creating quotations for potential new customers

·        Dealing with enquiries from existing customers and updating details where necessary

·        Inputting customer orders onto a bespoke software

·        Ensuring the customer is satisfied with the service at all times

·        Organising efficient routes for 3-4 drivers per day from the orders that have been generated

·        Uploading the deliveries completed by the drivers the day before

·        Recording the total number of bottles swapped, sanitised and cups delivered by each driver

·        Print and check the vehicle trackers for each driver

·        Ordering cooler replacements or new machines when needed

·        Liaising with other colleagues and drivers to ensure each day runs smoothly.

The successful candidate:

To be considered for the position of Customer Service Manager you must;

·        Have experience working in a similar role previously

·        Be competent on Microsoft Mail, Excel and Word

·        Have excellent customer service skills

·        Be able to prioritise tasks and manage own workload efficiently

What’s in it for you?

Salary – £27,500
24 days holiday + Bank Holidays
Day off on your Birthday
Christmas Bonus which is estimated at around £600
Christmas party
Bike to work scheme