Workplace Experience Coordinator

Contract: Government

Location: London

Hours of work: 37.5

Contract Type: Permanent

This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.

ISS provides integrated facilities management services across a national portfolio in the UK, ensuring high-quality service delivery and operational excellence. In line with this, the Workplace Experience Coordinator will play a crucial role within a specific geographic region as dictated by the contract.

Job Description

At ISS, we believe in creating places that work, think, and give, and in this role, you will be a key part of this placemaking culture.

You will be the ambassador of exceptional workplace experiences for both ISS and our client, curating an environment that fosters well-being, enhances productivity, and strengthens company culture.

As part of the workplace experience team, you will actively seek opportunities to improve onsite service delivery, deploying new initiatives aligned with ISS and the client’s vision.

ISS is dedicated to equipping its Workplace Placemakers with the necessary knowledge, skills, and tools to deliver outstanding service, connecting people and places to ensure a thriving workplace.

As a Workplace Experience Coordinator, one of your key responsibilities is to create memorable experiences for internal and external stakeholders, ensuring every interaction is meaningful and impactful.

You will also be responsible for implementing a service culture mindset, promoting the right behaviors, and contributing to a positive workplace atmosphere that aligns with ISS’s purpose of making the world work better.

Key Responsibilities

• Assist in delivering the unexpected to our clients through first class customer service
• A natural host that can make customers, visitors and colleagues feel at home within the location
• Main point of contact for customer requests and enquiries
• Assist in answering all telephone enquiries for the site, room bookings and set up
• Support the onsite Management team with high profile events
• Support and create the best customer and workplace experience
• Develop relationships and capture client’s individual requirements for future site visits
• Have a keen eye for detail and share your notes and feedback to the teams
• Work on community initiatives to develop connections
• Undertake tours of the building to ensure best practice and report any faults and concerns at the earliest opportunity

Professional and Personal Competencies/Qualifications

• First Aid trained preferable, but training will be provided as part of the role
• IOSH preferable but training will be provided as part of the role
• Workplace Experience Programme training preferable but could be provided as part of the role
• Level 2 Food Safety certificate but it can be provided
• Experience of working in a high-profile environment
• Excellent communication skills both verbal and written
• Must be able to work within a highly confidential environment
• A high level of Microsoft Office application knowledge and experience
• Working in Public Sector commercial environments is preferable
• Successfully managing multiple stakeholders demands and associated time pressures

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]