Aquent, a leading talent solutions partner, is excited to connect you with an opportunity at a globally recognized technology leader. This company is at the forefront of digital innovation, empowering businesses to create, manage, and optimize digital experiences that resonate with millions worldwide. They are driven by a mission to transform how brands engage with their customers, fostering creativity and driving measurable business impact. By joining their team, you will contribute to a dynamic environment where groundbreaking ideas come to life and directly influence the success of their extensive customer base.

Are you ready to shape the future of customer success and product adoption for a leading technology company? In this pivotal role, you will be a trusted advisor, designing and orchestrating strategic learning journeys that drive accelerated adoption, maximize value, and foster long-term partnerships. Your expertise will directly influence customer readiness, satisfaction, and renewal, making a tangible difference in their ability to leverage powerful digital tools. This is an exciting opportunity to blend strategic thinking with hands-on enablement, ensuring customers not only understand but master their investment.

What You’ll Do

• Advise customers on designing and orchestrating enterprise learning strategies that accelerate adoption and maximize the value of their investment in our solutions.
• Enable customers to fully leverage training offerings through targeted, role-based learning plans informed by comprehensive needs analysis.
• Strengthen outcomes, drive demonstrated value, and build trusted advisor relationships that support long-term adoption and renewal, using data-driven insights and timely interventions.
• Ensure customers realize the full value from their training investment.
• Conduct assessments of customer goals, user roles, workflows, and skill gaps to inform prescriptive and role-based training plans.
• Design and recommend tailored learning strategies using a full range of training offerings, including Instructor-led training, OnDemand content, and certifications, in sync with success programs and resources.
• Serve as the primary advisor for key accounts, guiding learning plans that drive product adoption, implementation milestones, and successful use-case execution.
• Ensure programs deliver measurable readiness, customer satisfaction, and subscription renewal readiness.
• Provide timely, data-driven recommendations to mitigate risks, improve engagement, and ensure value realization.
• Collaborate with cross-functional teams to coordinate training programs, schedule private sessions, and ensure smooth execution.
• Foster trust, engagement, and advocacy throughout the subscription lifecycle.
• Provide structured feedback to curriculum, content, and delivery teams, contributing to program improvements and roadmap alignment.
• Participate in customer meetings and business reviews to highlight progress, showcase training value, and identify next-phase learning opportunities.

Qualifications

• High-level functional knowledge of what enterprise solutions do, understanding the basics from a business value perspective (technical expertise is not required).
• Proven experience in advising customers on learning strategies and enablement programs.
• Strong analytical skills to assess customer needs, interpret data, and provide actionable recommendations.
• Exceptional communication and interpersonal skills to build trusted advisor relationships.
• Ability to collaborate effectively with various internal and external stakeholders.
• Experience in designing and implementing diverse training offerings.
• A passion for customer success and driving product adoption.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Client Description

A multinational cloud-based software company specialising in a series of products designed to drive creative innovation across multimedia. Used by millions around the world for personal and professional use across all industries.

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Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.

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