Escalation Advisor

Location: Stratford-upon-Avon (on site role)

Salary: £30,000
Hours: Monday-Friday, 8am-5pm (40 hours per week)

Brook Street is recruiting for an Escalation Advisor to join a growing debt recovery organisation’s Warrant & Revenue Team in Stratford-upon-Avon.

In this role, you will support Account Managers with escalated accounts, acting as a key point of contact for clients, suppliers, and internal teams. You will monitor high-value cases, manage supplier relationships, provide performance reporting, and ensure accurate communication and record-keeping within a regulated environment.

Key Responsibilities:

• Manage warrant escalations and complex account issues.
• Support internal and external teams to achieve successful outcomes.
• Monitor high-value accounts during warrant execution.
• Produce and share performance reports.
• Attend client meetings when required.
• Manage supplier relationships.
• Provide cover for the Team Senior as needed.
• Maintain compliance

What We’re Looking For:

• Strong communication and organisational skills.
• Experience working as a senior advisor or team leader
• Experience in a regulated, customer-focused environment.
• Ability to manage multiple priorities and stakeholders.
• Reporting and analytical skills.

Apply today to join a growing organisation offering a supportive environment and opportunities for development.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.