At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward. Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you.
Overview

Pen Underwriting is looking to hire a data technician within the Business Operations team. The Business Operations team are responsible for the management and oversight of data ingestion across the Pen underwriting business. It is the role of the team to ensure that data is collected, processed, and uploaded into our core systems efficiently and accurately.

As an integral part of the team, the role will be responsible for monitoring data quality, troubleshooting issues with our supporting brokers and resolving queries efficiently. The role extends to delivering reporting to our insurer partners and internal stakeholders.

This role is perfect for someone who thrives in a fast-paced environment and who is adept at balancing multiple priorities and meeting monthly deadlines. You’ll also have the opportunity to contribute towards process improvements.

This is an exceptional opportunity to become part of a diverse team with a wide range of experiences and skill sets, all working towards a common goal.

How you’ll make an impact

• Monitor & Troubleshoot: You’ll play a crucial role in monitoring insurance data quality, troubleshooting issues, and resolving queries with our supporting brokers.
• Reporting Excellence: Deliver comprehensive insurance reports to our insurer partners and internal stakeholders, contributing to our success.
• Process Improvement: Be a key player in suggesting and implementing process improvements to enhance team efficiency in insurance data management.
• Collaborative Environment: Work closely with various Pen teams, including actuarial pricing, Operations, and Finance, on exciting ad hoc projects related to insurance data.

About You

• Excel Expertise: Strong skills in Excel, including VLOOKUPS, analysing data from spreadsheets and pivot tables.
• Analytical Mindset: A logical approach with the ability to quickly understand data validations and behaviour concepts.
• Data Interpretation: Be capable of analysing and interpreting data trends and effectively communicating findings to stakeholders and management.
• Relationship Building: Comfortable in building rapport and liaising with both internal and external stakeholders.
• Eager Learner: Keen to learn new concepts in a fast-paced environment.
• Ownership: Ability to take ownership of processes and issues from investigation to resolution.
• Insurance Experience: Beneficial but not essential.
• Hybrid Role: Flexibility to work both in-office and remotely.
• Eligibility: Must be eligible to work in the UK.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)