At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview

Join Caytons, Gallagher Bassett’s in-house law firm. We’re looking for an experienced Claims Handler – Professional Indemnity to join our growing team. This is a fantastic opportunity to take ownership of a varied and engaging caseload within a highly regarded in-house legal environment, with real scope for progression as we continue to expand.

In this remote based role, you’ll manage a caseload primarily focused on Professional Indemnity claims, alongside exposure to areas such as Drivers’ Negligence. You’ll handle claims across a diverse range of professions, including construction, architects, surveyors, engineers, solicitors, accountants, brokers and insurers – offering plenty of variety and technical challenge.
How you’ll make an impact

• Managing and progressing claims through to resolution in a timely and cost effective manner
• Reviewing and interpreting policy coverage, applying insurer claims philosophies
• Working within delegated authority and referring matters outside of authority where required
• Applying a fair and consistent approach to indemnity and liability decisions
• Supporting the delivery of SLAs and KPIs across the portfolio
• Maintaining high quality file notes and accurate management information (MI)
• Assisting with bordereaux reporting and general claims administration
• Working closely with the admin team to ensure efficient file progression

About You

• Proven experience managing Professional Indemnity claims (essential)
• Legal background – Law degree, LPC or equivalent is desirable
• A background as a Claims Handler or Adjuster (TPA or insurer environment preferred)
• Experience working under delegated authority with strong understanding of referral processes
• Excellent attention to detail, with a focus on high quality file management and documentation
• Strong organisational, negotiation and decision making skills
• A proactive, client focused approach with excellent communication skills
• Ability to work both independently and collaboratively within a team environment

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Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.