Senior Claims Handler

An experienced Property Claims Handler is required to join an established and renowned Loss Adjusting Practice.

• You will be working closely with the Property Claims Team Manager handling Domestic and Commercial Property claims as well as assisting with Managerial duties as and when required.
• Full support towards career development and progressing within is very much encouraged as well as working towards Industry qualifications.

Key responsibilities:

• Provide an exceptional customer service
• Manage own caseload of Domestic and Commercial Property claims cradle to grave
• Act as a point of contact
• Assist and work closely with your Team Manager as and when required
• Handle complaints working with your Team Manager
• Attend client meetings as and when required
• Working hybrid, although this is totally flexible and can be worked around your individual circumstances.

About you:

• Experienced in handling both Commercial and Domestic Property Claims (all general perils)
• A background providing an exceptional customer service taking pride in your excellent communication skills
• The ability to step up in the absence of your Team Manager
• Be organised and have the ability to work in a team as well as using your own initiative
• Experienced in handling complaints
• A background working in a targeted and pressured environment working towards KPI’s and SLA’s
• Good IT skills, being able to use multiple systems
• Be comfortable and happy to work on a hybrid basis (although days working in the office is offered on a very flexible basis as and when to suit your individual circumstances)
• Industry qualifications, ideally a minimum of Cert CILA or working towards.