Duty Manager (Nights) – Lakeside Shopping Centre

Purpose of the Role

The purpose of the Duty Manager Nights role is to take responsibility for operational delivery for the twilight shifts at the centre in line with our objectives of delivering a first-class customer experience at the centre.

Key Responsibilities

As part of a team of Duty managers with full operational responsibility for the delivery of exceptional customer service standards, you will supervise the running of the centre across operational hours ensuring standards are met and any retailer / customer concerns are addressed. Line management supervision of teams including, but not restricted to, cleaning, customer services and security.

Skills, Knowledge and Experience

You will be a result driven person with the ability to adapt to a fast-paced changing environment. You will proactively champion initiatives through clear communication, coaching and engagement with the delivery teams. Along with enhanced customer relationship skills, you will possess the ability to act decisively with an uncompromising eye for detail; to ensure the centre is immaculately presented, safe and secure throughout trading times. The role will suit candidates who enjoy managing “from the floor” and not from a desk.

It would be beneficial to have, Previous experience working for a company in the facilities, retail, and hospitality sector recognized as an employer of choice or striving to obtain employer of choice Status.

Good basic understanding of budgets and a competent commercial focus.

Knowledge of facilities management operations, IOSH qualified, SIA licence, BIFM membership, BICS qualified, ILM NVQ or equivalent.

Working Hours – 40 hrs – four on and four off with flexibility to meet the operational opening hours of the centre and act as duty manager when required.

Salary – £36k