Senior Portfolio Manager
Job Description
Role Overview
This role is to support the Head of Build-to-Rent and Portfolio Director forming a senior team that is responsible for the day-to-day operational delivery of a key Build-to-Rent client with an expanding portfolio. You will be responsible for the day-to-day CRM and the operations and management for all schemes within this portfolio.
Key Responsibilities
Day to day operational delivery including leasing of large BtR portfolio
Operational reporting and Business Plans
Operational expenditure efficiencies / improvements
Responsible for the delivery of portfolio wide work streams / project work
Estate management
Oversight of mobilisation of new sites
Oversight of training & development
Site based H&S compliance
Lead on several weekly calls with client and their appointed contractors / partners
Quarterly site inspections
Escalated complaint handling
Key Skills
Client and Business Develops long-term relationships with clients, tailoring and broadening the range of services to clients to meet their needs
Shares best business practice
Keeps up to date on industry and market developments and how these impact on own area of responsibility
Relationship Skills (internal and external client management and service)
Displays energy, drive and commitment in meeting clients’ needs
Understands clients’ needs and leads them to alternative solutions to meet their requirements where appropriate
Evaluates and acts on client feedback and is competent at dealing with complaints
Team Overview
Reporting into the BTR Portfolio Director. You will be supporting the management of several senior members of the team within your portfolio consisting of General Managers, Leasing Managers, Senior Portfolio Managers, Facilities Managers and Estate Managers.